{"id":24335,"date":"2025-03-11T09:59:01","date_gmt":"2025-03-11T02:59:01","guid":{"rendered":"https:\/\/trueblog.info\/blog\/?p=24335"},"modified":"2025-03-11T17:41:04","modified_gmt":"2025-03-11T10:41:04","slug":"true-internet-technicians-2","status":"publish","type":"post","link":"https:\/\/www.true.th\/blog\/en\/true-internet-technicians-2\/","title":{"rendered":"Inside the Mission of True Internet Technicians: 1 Day, 1,600 Dedicated Lives Ensuring Fast and Reliable Connections With Safety at Every Step"},"content":{"rendered":"

The life of a pole-climbing technician isn\u2019t just about laying fiber optic cables or installing new equipment.\u00a0 It\u2019s about delivering seamless internet connectivity to customers. For over 26 years, Pongsak Nontatrakul<\/strong> has been part of the telecommunications industry, working at heights to keep connections running. Today, Pongsak, also known as “P\u2019 Joe”, is a technical supervisor at one of True Corporation\u2019s supplier companies. His team is responsible for installing and maintaining fiber optic lines to support TrueOnline\u2019s broadband service, which currently serves more than 3.7 million users (as of Q4 2024). Every day, around 1,600 technicians nationwide handle installations and repairs to ensure uninterrupted service.<\/p>\n

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“The most important thing I always tell my team is safety<\/strong>. Everyone must value their own well-being. We do our job with dedication, but we must also return home safely to our families,” P\u2019 Joe constantly emphasizes. He explains, \u201cAs a supplier, we follow True\u2019s policies, which place a strong emphasis on safety according to international standards. Every team member must strictly adhere to these measures. We also apply these safety principles to other suppliers we work with to ensure that everyone operates under the same standard. This approach helps reduce risks and creates a safer working environment for all.\u201d<\/p>\n

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Voices from the Pole Climbers<\/strong><\/h2>\n

\u201cClimbing poles isn\u2019t just about heights.\u00a0 It\u2019s about safety, responsibility, and ensuring customer satisfaction.\u201d These words come from Sittiphut Thongphom<\/strong>, also known as Tum<\/strong>, one of the technicians who climbs utility poles almost daily to keep customers connected to the online world.\u00a0 \u201cOn a typical day, I handle at least three jobs, sometimes up to four or five. Each climb serves a different purpose – Installing new internet connections for customers, inspecting and repairing cables, relocating them underground, or organizing loose wires to prevent hazards for drivers and pedestrians. Every time I work, I remind myself never to be careless<\/strong>. The wires in front of me carry both low- and high-voltage electricity, which can lead to electric shocks or even arc flash that can cause severe burns or be fatal.\u00a0 But what gives me confidence is that our team thoroughly checks every piece of equipment before starting works.\u00a0 It\u2019s a fundamental safety measure. We also strictly follow safety protocols. Another thing that impresses me is the concern from our supervisors. They always emphasize that if a task seems too dangerous, we don\u2019t proceed immediately. Instead, we step back, plan carefully, and find a safer solution.\u201d<\/p>\n

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Meanwhile, Thipbordee Techawarongsakun<\/strong>, also known as Jo<\/strong>, shares an even more challenging aspect of his job. His assigned areas in Lad Krabang and Nong Chok are filled with riverside homes, and at times, the poles he needs to climb are right in the middle of a canal! \u201cIn some spots, there\u2019s no walkway, so I have to paddle a boat to get there and then use \u2018Pole Step\u2019 (a climbing aid) to scale the pole. It\u2019s far from easy because the workspace is extremely narrow, requiring extra caution.\u00a0 Despite the difficulties, what he loves most about his job is seeing customers’ smiles. \u201cSome homes run businesses, while others have kids who need to study online. When I can solve their problems, that\u2019s the kind of happiness I\u2019m truly proud of.\u201d<\/p>\n

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5P, 5 Readiness: The Golden Rule for Pole Climbing Technicians – Safety in Every Step<\/strong><\/h2>\n

Working at heights requires knowledge, skills, experience, and strict safety measures. True Corporation has partnered with suppliers to establish clear risk reduction strategies, including prevention, monitoring, inspection, and corrective actions. One of the key principles that every True Internet technician must strictly follow is the “5P, 5 Readiness” framework, ensuring every mission is completed safely.<\/p>\n

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  1. Personnel \/ People (Readiness of the Technician) <\/strong>\u2013 Technicians must be in good health, free from illness, well-rested, and alcohol-free. They must also undergo required safety training.<\/li>\n
  2. Planning \/ Procedure (Readiness of the Work Plan)<\/strong> \u2013 A clear work procedure must be in place, including a risk assessment, hazard analysis, and obtaining the necessary permissions before entering the work area.<\/li>\n
  3. PPE (Personal Protective Equipment) \/ Tools<\/strong> \u2013 For broadband work, required PPE includes a safety helmet, insulated gloves, protective footwear, and a full-body harness. All equipment must be in good condition and used correctly.<\/li>\n
  4. Place (Readiness of the Work Environment)<\/strong> \u2013 The work area must be assessed to ensure it is free from hidden hazards that could pose risks during operations.<\/li>\n
  5. Pause (Readiness to Stop Without Hesitation If Unsafe Conditions Are Found) <\/strong>\u2013 If any safety risks are detected, work must immediately stop to develop preventive measures. Operations can only resume once the situation is deemed safe.<\/li>\n<\/ol>\n

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    Witsarut Prayoonkam, Head of Health, Safety & Security and Supply Chain Sustainability Department (HSS&SCS) at True Corporation<\/strong>, emphasized that “True places the utmost importance on the safety of both internal employees and suppliers\u2019 workers. This reflects our commitment to sustainable business operations that respect human rights and ensure legal labor practices. We maintain a Zero Fatalities target and continue working to reduce Lost Time Day Accidents (LTDA) every year. HSS&SCS plays a key role in fostering a proactive safety culture within the organization while managing suppliers across the supply chain to align with ESG principles and DJSI standards. This is further reinforced through True\u2019s Business Partner Management (BPM) framework, which begins with rigorous supplier evaluations. Once selected, suppliers receive training, site inspections, and performance audits categorized by risk level. The department also reports quarterly progress to True\u2019s senior management. This comprehensive safety process has significantly reduced workplace accidents among Tier 1 and Tier 2 suppliers, particularly falls from height and electrical injuries. As a result, in 2024, the number of severe injuries requiring hospitalization due to falls decreased to 4 cases, down from 16 cases in 2023. Electrical injuries also dropped to 1 case, down from 2 cases in 2023.”<\/p>\n

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    The life of a pole-climbing technician isn\u2019t just about laying fiber optic cables or installing new equipment.\u00a0 It\u2019s about delivering seamless internet connectivity to customers. For over 26 years, Pongsak Nontatrakul has been part of the telecommunications industry, working at heights to keep connections running. Today, Pongsak, also known as “P\u2019 Joe”, is a technical […]<\/p>\n","protected":false},"author":2,"featured_media":24722,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[147,290],"tags":[316],"class_list":["post-24335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","category-esg-matters-en","tag-sustainability-en"],"acf":[],"author_data":{"id":2,"name":"True Blog Team","avatar":"https:\/\/secure.gravatar.com\/avatar\/09ce4bad220763db03bedaef2d0f675dea27f54b224f90103bc7d9e8cf43f1c9?s=96&d=mm&r=g"},"_links":{"self":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts\/24335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/comments?post=24335"}],"version-history":[{"count":1,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts\/24335\/revisions"}],"predecessor-version":[{"id":24723,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts\/24335\/revisions\/24723"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/media\/24722"}],"wp:attachment":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/media?parent=24335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/categories?post=24335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/tags?post=24335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}