{"id":8067,"date":"2020-12-19T15:55:42","date_gmt":"2020-12-19T08:55:42","guid":{"rendered":"https:\/\/trueblog.info\/blog\/?p=7868"},"modified":"2024-01-15T11:28:13","modified_gmt":"2024-01-15T04:28:13","slug":"dtac-customers-visit-dtac-service-halls-to-seek-answers-and-compensation","status":"publish","type":"post","link":"https:\/\/www.true.th\/blog\/en\/dtac-customers-visit-dtac-service-halls-to-seek-answers-and-compensation\/","title":{"rendered":"dtac customers visit dtac service halls to seek answers and compensation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8067\" class=\"elementor elementor-8067\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-605310e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"605310e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4daacb5\" data-id=\"4daacb5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d95a388 elementor-widget elementor-widget-text-editor\" data-id=\"d95a388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"xmsonormal\"><b>December 19, 2020<\/b> \u2013 Today <b>Mr. Sharad Mehrotra<\/b>, Chief Executive Officer, along with the management team of Total Access Communication Public Co., Ltd., or dtac, greeted dtac customers who came to receive compensation for the service incident that occurred last Wednesday.<\/p><p class=\"xmsonormal\"><br><\/p>\n<p class=\"xmsonormal\">The incident caused many customers applying for the government\u2019s 50-50 copayment scheme to receive their OTP too late. As compensation, dtac is offering them benefits valued up to 3,500 baht in the form of bonus airtime, data or discounts on handsets.<\/p>\n<p class=\"xmsonormal\">Mr. Mehrotra said, \u201cIn the name of dtac, I would like to express my sincere apologies for this incident. I have been very touched by our customers\u2019 understanding and patience as we work to support them.\u201d<\/p><p class=\"xmsonormal\"><br><\/p>\n<p class=\"xmsonormal\">Explaining the background of the incident, Mr. Mehrotra said, \u201cWe are humble about the fact that, when dealing with technology, issues sometimes occur. This incident had nothing to do with the capacity or coverage of our network, but with our IT-systems. We have learnt from this and are taking all the necessary steps to prevent this from happening again.\u201d<\/p>\n<p class=\"xmsonormal\">All systems were restored to their normal operational standards early Wednesday morning. Voice and data services were not affected by the incident at any point.<\/p><p class=\"xmsonormal\"><br><\/p>\n<p class=\"xmsonormal\">Over the weekend, dtac is making additional shop staff and call center agents available. Affected customers have received an SMS with instructions detailing how to claim for compensation.<\/p><p class=\"xmsonormal\"><br><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-7869\" src=\"https:\/\/trueblog.dtac.co.th\/blog\/wp-content\/uploads\/2020\/12\/CEO-at-dtac-Hall_1-1.jpg\" alt=\"\" width=\"2730\" height=\"1536\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7870\" src=\"https:\/\/trueblog.dtac.co.th\/blog\/wp-content\/uploads\/2020\/12\/CEO-at-dtac-Hall_2-1.jpg\" alt=\"\" width=\"2730\" height=\"1536\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-7871\" src=\"https:\/\/trueblog.dtac.co.th\/blog\/wp-content\/uploads\/2020\/12\/CEO-at-dtac-Hall_3-1.jpg\" alt=\"\" width=\"2730\" height=\"1536\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>December 19, 2020 \u2013 Today Mr. Sharad Mehrotra, Chief Executive Officer, along with the management team of Total Access Communication Public Co., Ltd., or dtac, greeted dtac customers who came to receive compensation for the service incident that occurred last Wednesday. The incident caused many customers applying for the government\u2019s 50-50 copayment scheme to receive [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":17787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[304,161],"tags":[],"class_list":["post-8067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dtac-en","category-releases-en"],"acf":[],"author_data":{"id":7,"name":"SFW","avatar":"https:\/\/www.true.th\/blog\/wp-content\/uploads\/2025\/09\/logo-sfw-1.png"},"_links":{"self":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts\/8067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/comments?post=8067"}],"version-history":[{"count":4,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts\/8067\/revisions"}],"predecessor-version":[{"id":17804,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/posts\/8067\/revisions\/17804"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/media\/17787"}],"wp:attachment":[{"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/media?parent=8067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/categories?post=8067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.true.th\/blog\/wp-json\/wp\/v2\/tags?post=8067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}