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True-dtac prepaid self-service numbers (USSD & IVR)
Prepaid
| Self-service numbers for Prepaid | True | dtac | ||
|---|---|---|---|---|
| Press USSD | Call IVR | Press USSD | Call IVR | |
| Check Remaining Balance & Validity | *123# | 9302 | *101# or *121# | *1001 |
| Check Main Package | *935# | *103*8# or *165*1# | ||
| Change Add-on package | 9305 | *1003 press 7 | ||
| Check Add-on package | *900# | *103*8# or *165*2# | *1003 press 8 | |
| Cancel add-on packages: all unlimited internet packages, both one-time and auto-renewal types, Effective Immediately | *190# | |||
| Cancel add-on package: Unsuccessful auto-renewal | *901*0# | *103*0# | ||
| Top up via Refill Card | *123* 14 digits on refil card and press # | 9301 | *100*Refill card code or Recharge code# | *1000 |
| Check registration information | *153# | *102# | ||
| Check Mobile Operator / phone number | *933# | *102*08XXXXXXXX# | *1002 press 1 | |
| Check Bonus | 1. *510*1# = Bonus_Voice(Mins) 2. *510*44# = Bouns_Baht |
*101*5 | ||
| IR Service | ||||
| Check IR status | *112 *0# | *118*3# | ||
| Activate IR service | *112 *1# | *118# | ||
| Deactivate IR service | *112 *2# | *118*2# | ||
| Check IR usage | *116*1# | |||
| Cancel data roaming suspension | *113 *1# | |||
| Suspend Data Roaming | *113 *2# | |||
| Jaidee Services | ||||
| Jaidee Emergency Refill : Lending call credit for call ,buy packages | *110# or *827# | *110# or *110*Amount to borrow in tens (of baht)# | *1010 | |
| Jaidee Borrow Net | *111# | *111# | ||
| Jaidee Balance Transfer | *112*10 digits of phone number*amount to transfer# | *1012 | ||
| Jaidee Day Giveaway : Extend sim card validity | *934* numbers of days# | *113*numbers of days# | *1013 | |
| Jaidee Auto Borrow | *115# | |||
| Jaidee Backup Net :Unlimited internet at 64kbps (15 days15 THB /30 days30THB ) | *117* numbers of days 15/30# | *117* numbers of days 15/30# | ||
| Jaidee Emergency Call Back Send instant call-back message to destination number(Free) | *911*10-digit destination number# | *911*10-digit destination number# | *1014 | |
| Enable : Off Net Notification Service | *104*31# | |||
| Disable : Off Net Notification Service | *104*32# | |||
| Reset network | *1242 press 3 | *777 press 3 | ||
| Check the registration information | *153# | *102# | ||
| Activate Internet | *902*01# | *104*71# | ||
| Disable Internet | *902*02# | *104*72# | ||
| Call Forwarding | **21*destination number# | **21*destination number# | ||
| Cancel Call Forwarding | ##21# | ##21# | ||
| Check Remaining Balance, Subscribe add-on package, on-off internet and others services | *1678# | |||
| SMS Service | ||||
| Cancel SMS | *137 press 1 | *137 press 1 | ||
| Cancel SMS Content | *137 press 2 | *137 press 2 | ||
| Check SMS Content | *137 press 3 | *137 press 3 | ||
| Change Language | ||||
| Change to Thai | 9304 press 1 | *107*1# | *1007 press 1 | |
| Change to Cambodian | 9304 press 5 | *107*6# | *1007 press 4 | |
| Change to Myanmese | 9304 press 4 | *107*7# | *1007 press 3 | |
| Change to Chinese | 9304 press 3 | *107*8# | *1007 press 5 | |
| Change to English | 9304 press 2 | *107*9# | *1007 press 2 | |
| Other services | ||||
| Check dtac prepaid special number | *103*6# | *1003 press 6 | ||
| Activate dtac prepaid internet alert SMS | *104*61# | |||
| Deactivate dtac prepaid internet alert SMS | *104*62# | |||
| Call Center | 1242 | 1678 | ||
Postpaid (individual customer)
| Self-service numbers for Prepaid | True | dtac | ||
|---|---|---|---|---|
| Press USSD | Call IVR | Press USSD | Call IVR | |
| Check Main and Add-on Packages | ||||
| Check main package | *939*2# or *165*1# | *1242 press 2 | *121*6# | *777 press5 press6 |
| Change main package | *1242 press 1 | |||
| Check Add-on package | *900# | *777 press5 press6 | ||
| Request TrueWiFi Password | *871*4# | |||
| Check usage balance | *939*1# | #123*1# | *7771 | |
| Check phone number | *939*5*1# | *102# | ||
| Check AOU (Account of Use) age | *939*5*2# | *102# | ||
| Check credit limit | *939*5*4# | *121*8# | ||
| Subscribe to add-on package | *1242 press 1 | *7774 | ||
| Subscribe to iControl (for True customers) | *939*41*Amount exceeding the controlled package limit# | |||
| Cancel iControl (for True customers) | *939*44# | |||
| Subscribe to Budget Control (for Dtac customers) | *146*1*Controlled amount# | |||
| Cancel Budget Control (for Dtac customers) | *146*2# | |||
| True Dtac Bill / Payment Methods | ||||
| Check billing cycle and payment due date | *939*5*3# | *121*1# | *7771 | |
| Request bill copy | *939*8# | *121# | *777*1*5 | |
| Latest bill | *939*8*1# | *121# | *7771 | |
| True bill for other services (not displayed on website) | *939*8*2# | *121# | ||
| Change billing address / billing delivery method | *939*8*3# | |||
| Payment methods for services | *939*9# | |||
| Pay service charges | *939*9*1# | *121# | ||
| Recommended payment channels | *939*9*2# | |||
| Payment history | *939*9*3# | *121# | ||
| Change Language | ||||
| Change SMS contact language: Thai | *825 *2# | *1007 press 1 | ||
| Change bill/receipt language: Thai (for postpaid customers only) | *825 *4# | *107*1# | *1007 press 1 | |
| Change SMS contact language: English | *825 *3# | *107*9# | *1007 press 2 | |
| Change bill/receipt language: English (for postpaid customers only) | *825 *5# | *107*9# | *1007 press 2 | |
| International Roaming Service | ||||
| Activate International Roaming Service | *112*1# | *124# | ||
| Deactivate International Roaming Service | *112*2# | *124*2# | ||
| Activate Data Roaming Service | *113*1# | *124*4# | ||
| Deactivate Data Roaming Service | *113*2# | *124*3# | ||
| Activate Voice Roaming Service | *124*6# | |||
| Deactivate Voice Roaming Service | *124*5# | |||
| Check Roaming Usage | *116*2# | *121*6# | ||
| International Call Service (IDD) | ||||
| Check Status International Call Service | *112*5# | |||
| Activate International Call Service | *112*6# | |||
| Deactivate International Call Service | *112*7# | |||
| Other Services | ||||
| Reset network | *1242 press 4 | |||
| Check the registration information | *153# | |||
| Activate Internet | *902*01# | *104*71# | *1004 press 7 | |
| Disable Internet | *902*02# | *104*72# | *1004 press 7 | |
| Call Forwarding | **21*destination number# | **21*destination number# | ||
| Cancel Call Forwarding | ##21# | ##21# | ||
| Check Remaining Balance, Subscribe add-on package, on-off internet and others services | *939*5*6# | *121# | ||
| Change e-SIM | ||||
| True Dtac Call Center Contact Number (for customers abroad) | +66 99 998 1242 | +662 202 8100 | ||
| SMS Service | ||||
| Cancel SMS | *137 press 1 | *137 press 1 | ||
| Cancel SMS Content | *137 press 2 | *137 press 2 | ||
| Check SMS Content | *137 press 3 | *137 press 3 | ||
Postpaid (individual customer)
| Self-service | True | dtac | ||
|---|---|---|---|---|
| Press USSD | Call IVR | Press USSD | Call IVR | |
| International Roaming Service | ||||
| Activate International Roaming Service | *112*2# | *124*2# | ||
| Deactivate International Roaming Service | *113*1# | *124*4# | ||
| Activate Data Roaming Service | *113*1# | *124*4# | ||
| Deactivate Data Roaming Service | *113*2# | *124*3# | ||
| Activate Voice Roaming Service | - | *124*6# | ||
| Deactivate Voice Roaming Service | - | *124*5# | ||
| Check Roaming Usage | *116*2# | *121*6# | ||
| Self-service | True | dtac | ||
|---|---|---|---|---|
| Press USSD | Call IVR | Press USSD | Call IVR | |
| International Call Service (IDD) | ||||
| Check Status International Call Service | *112*5# | |||
| Activate International Call Service | *112*6# | |||
| Deactivate International Call Service | *112*6# | |||
