Official Privacy Policy: True Cyber Safe PRO Package
Privacy Policy
For True CyberSafe PRO Application
Effective Date: 1 October 2025
The True CyberSafe PRO application is committed to protecting the privacy of its users. True Corporation Public Company Limited ("we" or "the Company") operates the primary website and services related to this application. This policy describes how we collect, use, and protect your information when you use our application. By installing and using this application, you agree to the terms specified in this Privacy Policy.
1. Information We Collect
To enable the security features of the application to function fully, we are required to access and collect certain types of data:
| Data Category | Data Collected | Purpose of Collection |
|---|---|---|
| Identification and Account Data | Name, Registered Phone Number, Email (if provided) | To manage your user account, verify identity for login, provide personalized services, and manage subscription licenses. |
| Browsing History/URL Data | URLs of websites you visit via your browser (e.g., Safari) | To activate the "Safari URL Filtering" feature by checking visited URLs against a database of malicious, phishing, or inappropriate websites to alert and protect you from online threats. |
| Call and Message Data | Phone numbers of incoming calls and messages (SMS/MMS) received by your device | To enable the "Call Blocking" and "Message Filtering" features to block and alert you about unwanted, fraudulent, or spam calls and messages. |
| Device and Service Data | Device model/manufacturer, Device IDs, Operating System settings | To check compatibility, manage license usage, provide technical support, and ensure security features function correctly on your device. |
| Application Usage Data | Information on how you use different features, details of blocked threats | To analyze and improve the application's performance, enhance the threat database, and develop our services. |
2. How We Use Your Information and Legal Basis
We use the collected information for the following purposes, relying on the relevant legal bases:
- Contractual Necessity: To provide the core services and features of the application as per the terms and conditions you have agreed to, such as URL filtering, call blocking, Wi-Fi protection, and managing Parental Controls.
- Legitimate Interest: To protect you and your device from cyber threats, malware, and malicious websites; to analyze and improve the quality of our products and services; and to handle customer support inquiries.
- Legal Obligation: To comply with applicable laws, court orders, and official requests from relevant authorities in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) and other related regulations.
3. Data Sharing and Disclosure
We will not sell, trade, or rent your personal data to third parties for marketing purposes under any circumstances. We may disclose data when necessary, as follows:
- External Service Providers: We may share data with trusted business partners (e.g., F-Secure) or third-party service providers who work on our behalf to provide security services, server hosting, customer support, or data analysis. (These providers are only authorized to use the data to perform services for us.)
- Anonymized/Aggregated Data: We may share statistical or aggregated data that does not personally identify any individual with third parties for business analysis, research, or threat reporting purposes.
- Legal Compliance: When disclosure is required by law, court order, or other legal process to protect the rights, property, or safety of our company, our users, or the public.
4. Parental Controls
The application includes Parental Controls features designed to help parents monitor and manage the safety of their children's device usage. The collection of certain data (such as browsing history) as mentioned above is essential for these features to function correctly. Parental Controls are intended for use by parents or legal guardians only. We recommend that parents review and configure the settings carefully to ensure that data is collected and used appropriately and in line with the Personal Data Protection Act B.E. 2562 (PDPA) requirements.
5. Data Security
We employ appropriate technical and organizational security measures, including encryption (both in transit and at rest), to protect your data from unauthorized access, use, alteration, or disclosure.
6. Data Retention Period
We will retain your personal data for as long as necessary to provide the services and fulfill the purposes outlined in this policy, or as required by applicable laws. Once the retention period has ended, your personal data will be permanently deleted or irreversibly anonymized in accordance with our data retention and deletion policy.
7. Data Subject Rights
You have the right to access, request a copy of, rectify, erase, or restrict the processing of your personal data in accordance with the PDPA and related regulations. If you wish to exercise these rights, including the right to request full account and data deletion, please contact us using the details in Section 8. We will process your request in line with applicable legal timelines and provide clear explanations if we are unable to fulfill certain requests due to legal obligations.
8. Cross-Border Data Transfer
In certain cases, the Company may need to transfer your personal data to other countries to support service delivery. This may include the use of technical support systems or processing services provided by trusted external service providers that implement appropriate data protection safeguards. The Company will ensure the protection level is equivalent to that required under the Personal Data Protection Act B.E. 2562 (PDPA) and will transfer only the data necessary to provide the services.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Contact Information:
Operating Organization:
True Corporation Public Company Limited
Call Center:
True 1242, dtac 1678