What are the steps in migration?

Tthe steps for migration

  1. Check for the readiness in migration
  2. Fill in Mobile Number Portability Form, select promotion and receive new SIM
  3. Wait for migration process approximately 3 days and wait for SMS notification for successful migration


  • The migration process takes approximately 3 working days (Monday-Friday not including Saturday-Sunday and National Holiday) counted from date submission documents depending on period that submit the documents and number of service requested.
  • During migration period, customer number can still be used as usual
  • More convenient and faster, customers should bring their latest invoice or receipt from previous operator to check for the information

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What is the required document in migrating? Is there any Fee when migrating number or not? Where can customers migrate their number to True Move H? How long does migration process take? What is MNP : Mobile Number Portability?