What are the steps in migration?

Tthe steps for migration

  1. Check for the readiness in migration
  2. Fill in Mobile Number Portability Form, select promotion and receive new SIM
  3. Wait for migration process approximately 3 days and wait for SMS notification for successful migration


  • The migration process takes approximately 3 working days (Monday-Friday not including Saturday-Sunday and National Holiday) counted from date submission documents depending on period that submit the documents and number of service requested.
  • During migration period, customer number can still be used as usual
  • More convenient and faster, customers should bring their latest invoice or receipt from previous operator to check for the information

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I have used other network SIM more than a month, can I transfer to TrueMove H? What should customer do before migration? Will the balance from previous service operator be transferred when migrating? Can the customer cancel the number migration? While migrating, can SIM card be used