Activate SIM

• You can activate Travel SIM at True Shop and TrueMove Shop nationwide.
• Turn on data roaming on your mobile phone and insert SIM. Now it's ready for you.

How to turn on data roaming

• Check data usage at your fingertips with TrueMove H Roaming application or dial *116*1#
• Check balance, dial #123# (locally support only)

What should I do if I cannot use data roaming?

• If you have already turned on data roaming in settings, but still cannot connect to the internet, please recheck your Access Point Name as follows:

iOS (iPhone and iPad)

• Go to Settings > General > Network > Cellular Data Network and Enter the following information:
  • APN: Internet
  • Username: true
  • Password: true

Android

• Go to setting > Wireless & Network > Access Point Name > Option and Enter the following information:
  • Name: TRUE-H internet
  • APN: Internet
  • MCC: 520
  • MNC: 00
  • APN Type: Internet or Default

BlackBerry

• Go to Options > Advanced Options > TCP/IP > APN Setting Enable and Enter the following information:
  • APN: Internet
  • APN Authentication Enable: Username: true
  • Password: true

Call +66891001242 if you need more assistance.

Q: Can I use TRAVEL SIM in Thailand while waiting for boarding?

• A: TRAVEL SIM includes free 6 GB for use in Thailand for 30 days. No data roaming charges until you are abroad.

Q: What will happen if I used up all data under the main package while abroad?

• A: You can continue using non-stop data at the speed of 128 Kbps until the main package expires.

Q: If my Asia/World TRAVEL SIM has not expired and also have leftover data, can I bring it to use in other countries?

• A: Yes, you can as long as the countries are in the same zone. For example, you can use TRAVEL SIM for Greater China (max speed of 6 GB for 10 days) only in China, Hong Kong, Macau and Taiwan within 10 days.

Q: Can I access Facebook and LINE in China with TRAVEL SIM?

• A: Sure, you can. However, if you use WiFi in China, you cannot access Facebook and LINE because the apps are blocked in this country.

Q: How do I make/receive a call, send SMS and MMS from TRAVEL SIM when I'm overseas?

• A: Call TrueMove H Care for assistance at +66 8 9100 1242 TrueMove H Care will suspend or disconnect service to your missing phone in order to avoid unauthorized usage of your SIM.

Q: I want to make/receive a call, send SMS and MMS while using TRAVEL SIM when I travel overseas. Can I?

• A: Yes, of course.

To make a call and send SMS

• Dial + > country code (for Thailand is 66) > area code > destination number (take out the 0 in front), for example, +66 89 1234567

To receive a call/SMS

• As usual

To send MMS to Thai mobile number

• As usual
• Rate is based on the roaming rate charged by the partner network you are roaming on, plus local MMS message sending charge

To send MMS internationally

• Dial + > country code > destination number
• Rate is based on the GPRS rate per kbyte charged by the partner network you are roaming on, plus international MMS sending charge

Q: If I do not answer a call or hang up a phone, will I be charged?

• A: No, you won’t. However, please make sure you turn off voicemail and call forwarding services to prevent charges from occurring.

Q: If no one answers my call, will I be charged?

• A: No, you will not be charged unless you’ve reached their voicemail or your call has been forwarded to another number.

Q: What should I do if I want to keep TRAVEL SIM for my next trip?

• A: You can see how to keep the SIM for next trip here.

24-hour assistance

• Dial 1242 to contact call center in Thailand
• Dial +66 9 9998 1242 to contact our staff for assistance overseas (free of charge)