Travelling Abroad
Perfect data roaming SIM
for all travelers
TRAVEL SIM extra packageNeed more data? You can buy them here.
Getting to know TRAVEL SIM
Setup and get started before travelling
Activate SIM
- You can activate Travel SIM at True Shop and TrueMove Shop nationwide.
- Turn on data roaming on your mobile phone and insert SIM. Now it's ready for you.
How to turn on data roaming
iOS
- Mobile setting > Cellular
- Cellular Data Options menu > Data Roaming > Turn on
- Carrier > Set "Automatic"
Android
- Settings > Connections > More networks > Mobile networks > Turn on data roaming
- Settings > Connections > More networks > Mobile networks > Network operators > Select automatically
How to top up SIM
To ensure that you can call or buy extra package when you’re overseas, you can top up Travel SIM before your trip via
You can top up your TRAVEL SIM even when you travel overseas via:
Voice call & SMS rate
Check usage & remaining balance
Data roaming troubleshoot
What should I do if I cannot use data roaming?
- If you have already turned on data roaming in settings, but still cannot connect to the internet, please recheck your Access Point Name as follows:
iOS (iPhone and iPad)
-
Go to Settings > General > Network > Cellular Data Network and Enter the following information:
- APN: Internet
- Username: true
- Password: true
Android
-
Go to setting > Wireless & Network > Access Point Name > Option and Enter the following information:
- Name: TRUE-H internet
- APN: Internet
- MCC: 520
- MNC: 00
- APN Type: Internet or Default
BlackBerry
-
Go to Options > Advanced Options > TCP/IP > APN Setting Enable and Enter the following information:
- APN: Internet
- APN Authentication Enable: Username: true
- Password: true
Call +66891001242 if you need more assistance.
FAQ
Q: Can I use TRAVEL SIM in Thailand while waiting for boarding?
- A: TRAVEL SIM includes free 6 GB for use in Thailand for 30 days. No data roaming charges until you are abroad.
Q: What will happen if I used up all data under the main package while abroad?
- A: You can continue using non-stop data at the speed of 128 Kbps until the main package expires.
Q: If my Asia/World TRAVEL SIM has not expired and also have leftover data, can I bring it to use in other countries?
- A: Yes, you can as long as the countries are in the same zone. For example, you can use TRAVEL SIM for Greater China (max speed of 6 GB for 10 days) only in China, Hong Kong, Macau and Taiwan within 10 days.
Q: Can I access Facebook and LINE in China with TRAVEL SIM?
- A: Sure, you can. However, if you use WiFi in China, you cannot access Facebook and LINE because the apps are blocked in this country.
Q: How do I make/receive a call, send SMS and MMS from TRAVEL SIM when I'm overseas?
- A: Call TrueMove H Care for assistance at +66 8 9100 1242 TrueMove H Care will suspend or disconnect service to your missing phone in order to avoid unauthorized usage of your SIM.
Q: I want to make/receive a call, send SMS and MMS while using TRAVEL SIM when I travel overseas. Can I?
- A: Yes, of course.
To make a call and send SMS
- Dial + > country code (for Thailand is 66) > area code > destination number (take out the 0 in front), for example, +66 89 1234567
To receive a call/SMS
- As usual
To send MMS to Thai mobile number
- As usual
- Rate is based on the roaming rate charged by the partner network you are roaming on, plus local MMS message sending charge
To send MMS internationally
- Dial + > country code > destination number
- Rate is based on the GPRS rate per kbyte charged by the partner network you are roaming on, plus international MMS sending charge
Q: If I do not answer a call or hang up a phone, will I be charged?
- A: No, you won’t. However, please make sure you turn off voicemail and call forwarding services to prevent charges from occurring.
Q: If no one answers my call, will I be charged?
- A: No, you will not be charged unless you’ve reached their voicemail or your call has been forwarded to another number.
Q: What should I do if I want to keep TRAVEL SIM for my next trip?
- A: You can see how to keep the SIM for next trip here.
Helpful numbers
24-hour assistance
- Dial 1242 to contact call center in Thailand
- Dial +66 9 9998 1242 to contact our staff for assistance overseas (free of charge)
Data Roaming Service in Myanmar is currently not available.
However, international roaming services for voice calls and SMS are still available.