Troubleshooting when unable to connect Internet for 4G CAR WiFi (10 Users)
- At Home screen, choose [Settings]
- Turn on [Wi-Fi] tap on a button --> make it green
- Wait a moment for the device to search for Wi-Fi network and the network will display
- true_CarWiFi_XXXX will appear (notice SSID name from sticker) and connect this network
- Enter [Password] and tap on [Join]
- Connecting
- At Login Page, tap Download *normally if it works, it will connect immediately*
- [Download Filed] = cannot connect Internet, press OK *if it’s able to connect Internet, the system will open App Store and search for Huawei HiLink App*
- Notice on top left corner, Data sign will display e.g. 3G or 4G *if connected Wi-Fi, the sign is a fan*
- Tap on [Cancel] on top right corner
- The Wi-Fi network is not connected to Internet, select [Use Without Internet]
- If connected, there’ll be a check mark in front of Wi-Fi network and a fan sign on top left corner
- Return to Huawei HiLink App
- Device disconnected status
- If there’s Wi-Fi connection with 4G CAR WiFi, wait around 5–15 seconds, the system will show signal level, network and network system
- Then tap on Gear sign on top right corner
- At Account = Not Logg…it means not yet Log in 4G CAR Wi-Fi, then tap on Account
- Enter [Password] = password (all lowercase)
- Tap on Log In
- Back to [Settings] page, at Account, there’s no message ‘Not Logg…’
- Select Network
- Turn on Data roaming
- Warning about additional roaming charge will be incurred if turning data Roaming on, press OK
- When Data roaming is turned on, Internet can be used now
Note: if Data Roaming is turned on, while travelling abroad or at the border and the device connects to abroad network and it’ll be charged per that country’s rate. But if Data Roaming is turned off, Internet cannot be used.