How to fix Problem when configure Xplor to use True DDNS with CCTV

Check IP Address and Port of CCTV to forward Port at Router

  1. Check the setting at DVR that used to record video from all cameras in house (ex. Watashi CCTV)
    • Type IP Address of DVR at Browser,  for example: 192.168.1.108 then press Enter, it’ll lead to Login page
      Enter Username and password of DVR then press Log in (in case don’t know IP Address, Username and password of DVR, ask the technician who installs DVR)
  2. Check IP Address, go to Setting > Network > TCP/IP , IP Address of DVR : 192.168.1.108
  3. Check Port, go to Setting > Network > Connection, mostly used Port :
    • TCP Port : 37777 (Port to view camera via Application on Smart Phone)
    • HTTP Port : 81 (Port to view camera via Web Browser)

Access True DDNS web to set up

  1. Type https://trueddns.com/login at Browser then press Enter > Login by using registered Username and password then press Login
  2. Select Service management
    • Pairing Port to align with DVR
    • Port 11000 : set TCP name to be the same as TCP Port of DVR, click turn ON behind button
    • Port 11001 : set HTTP name to be the same as HTTP Port of DVR, click turn ON behind button
    • When finished, press Confirm
  3. ​Input Port numbers received from TrueDDNS to replace old Port numbers of DVR and then press Save 

Set up Port Forwarding at Router

  1. Type 192.168.1.1 > User Name = admin , Password = password > Log In
  2. After pressing Add, set up as follows:
    • TCP Port : 37777 to view via App on Smart Phone
      • Comment : DVR1 TCP
      • Local IP : 192.168.1.108
      • Local Port from - Local Port to : Port 11000
      • Protocol : Both
      • Remote Port from – Remote Port to : Port 11000
      • Interface : Any
    • HTTP Port : 81 to view via Web Browser
      • Comment : DVR1 TCP
      • Local IP : 192.168.1.108
      • Local Port from - Local Port to : Port 11001
      • Protocol : Both
      • Remote Port from – Remote Port to : Port 11001
      • Interface : Any
    • When finished, press Add (number of Port Forwarding depends on using device, may have only 1 port or more)
  3. After pressing Add, setup information will be shown in a table, press Apply Changes

Close DDNS setting at Router

  1. Go to Services > DDNS
  2. Dynamic DNS > uncheck at Enable 
  3. press Modify

Close DDNS setting at DVR

  1. Go to Setting > DDNS
  2. Remove a check mark
  3. Press Save 

Test the usage via Mobile Internet or Internet that is different from at home

  1. Test CCTV App on Smart Phone by entering Domain name and Port numbers from TrueDDNS
    > If the setting is correct, you’ll see pictures from camera
  2. Test the usage via Web by entering Domain name followed by :Port numbers from TrueDDNS e.g. eddie555.trueddns.com:11001 
    > If the setting is correct, you can access CCTV Web page
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