What should customer do before migration?

Postpaid

  • Name & lastname which should be the same as that's on invoice or previous service operator's system
  • No outstanding balance
  • No service contract with previous service operator

Prepaid

  • SIM registered with name and lastname with previous service operator No outstanding balance or borrowed amount from previous operator

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What is the required document in migrating? Is there any Fee when migrating number or not? What are the steps in migration? Where can customers migrate their number to True Move H? How long does migration process take?