Troubleshooting when TrueID TV's remote control is unusable

In case remote control doesn’t work, no red LED

  1. Remove the battery and set aside around 5 minutes and then put it in
  2. Afterwards it will return normal when pressing any button, red LED will show

Press Button on remote control to Unpair and Pair

  1. Press Guide and back buttons together until red LED flashing 2 times
  2. Press no. 2 and OK buttons together until red LED flashing 2 times

Check whether Device Pairing completed

  1. While being at Live TV, press Home on Remote control
  2. At Home screen, press Up and then Right button to Setting menu (Gear sign)
  3. Select OMNI REMOTES , it'll show (Connected)

Cancel Unpair via Setting menu

  1. While being at Live TV, press Home on Remote control
  2. At Home screen, press Up and then Right button to Setting (Gear sign) or press and hold 0 to open Setting menu
  3. Go down to OMNI REMOTES and press OK
  4. Select (Unpair) and press OK
  5. Select (OK) and press OK on remote control

Pair remote control via Setting menu

  1. Select (Add accessory) and then OK
  2. Press number 2 and OK buttons on remote control together
  3. Remote control name will appear at top right corner, press OK
  4. If succeeded pairing, on screen will show “Paired” and go back to Setting screen
  5. When check at OMNI REMOTES, it’ll show (Connected)

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