Troubleshooting when TrueID TV's remote control is unusable
In case remote control doesn’t work, no red LED
- Remove the battery and set aside around 5 minutes and then put it in
- Afterwards it will return normal when pressing any button, red LED will show
Press Button on remote control to Unpair and Pair
- Press Guide and back buttons together until red LED flashing 2 times
- Press no. 2 and OK buttons together until red LED flashing 2 times
Check whether Device Pairing completed
- While being at Live TV, press Home on Remote control
- At Home screen, press Up and then Right button to Setting menu (Gear sign)
- Select OMNI REMOTES , it'll show (Connected)
Cancel Unpair via Setting menu
- While being at Live TV, press Home on Remote control
- At Home screen, press Up and then Right button to Setting (Gear sign) or press and hold 0 to open Setting menu
- Go down to OMNI REMOTES and press OK
- Select (Unpair) and press OK
- Select (OK) and press OK on remote control
Pair remote control via Setting menu
- Select (Add accessory) and then OK
- Press number 2 and OK buttons on remote control together
- Remote control name will appear at top right corner, press OK
- If succeeded pairing, on screen will show “Paired” and go back to Setting screen
- When check at OMNI REMOTES, it’ll show (Connected)